SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For such a price of norms, it was necessary to take more expensive
Пришло чуть больше чем за месяц. Все в целости. Мышка работает. Заказывала без звука, все отлично. Коробка только мятая, поэтому в подарок не пойдёт. До этого была такая мышка(на фото справа) только заказывала у другого продавца.(в той мышке 2 раза упала со стола и кнопки стали не всегда отвечать). В общем за мышку 5, ща коробку минус.
The mouse is not bad for its money! Recommend!!!
Mouse excellent, delivery fast, in Siberia in 13 days, convenient for any grip, but not for any hand, my hand is not small, but the mouse sits in my hand well, friends took, and they had a thumb leaned into the button of the pre-war Press and a little uncomfortable, But I like all the rules, the quality of the mouse is good, the keyboards in the silent version are really silent, friends in discord will say "thank you"
The mouse came relatively quickly. Waited 15 days. The quality is excellent, the backlight is also. Of the minuses, I have not found anything yet. Its money costs, slips perfectly on any surface. Satisfied with the communication with the store, asked to send the order quickly, he sent. Recommend.
All is well. Recommend.
You have arrived on time, without delay, excellent product. I loved it and it meets the descriptions.
отличная мышка,игровая с подсветкой,сын доволен,товар пришёл очень быстро за две недели,рекомендую продавца,всё супер,запакована в пупырчатый пакет
Отличная мышка. Рекомендую
A very good mouse for his money, in his hand lies well, in work no complaints, I took it with a silent press of keys, and, they are really silent) in general, the mouse is good, store recommend.
Good Mouse in the first days of use, the only paste so to speak is the low intensity of mouse lights to my mind, otherwise at great time. Quality and unbeatable price
Reliable store and fast transfer Great mouse
Comprei para o meu filho e ele adorou. O mouse chegou intacto e bem antes do previsto.
Very good! Arrived early and works perfectly
The store did not answer the message. The mouse corresponds to the description, comfortable, the hand is completely on the mouse. If there is the possibility do not use IML delivery, the goods arrived in the city, 3 weeks could neither pick up nor courier did not come
Pros: good weight and size, all buttons work perfect and touch feels great. Windows 10 recognizes you immediately. Cons: none. The quality-price ratio is very good, there was no need to contact the store. Requested on 01-Ene and received on 27-Ene 2021.
Everything perfect except that certain boxes came a little crushed, though the products all very well
The order came to the Yaroslavl region in 12 days. I liked the mouse. I bought a quiet one. Quiet pressing only on 2 main buttons, the rest click. The backlight is soft, shimmering with different colors.
мыша клёвая и удобная. руке удобно. подсветка не резкая, меняется. кнопки выбрал бесшумные, лкм и пкм так и есть, а дополнительные всё-таки с щелчком. зная почту России, выбрал вариант с коробкой и не прогодал)
very good store
The package came damaged but the item it's like in the picture
Great mouse! Arrived in 12-13 days to Orenburg. The landing is soft, not straining slowly shimmering. Grip comfortable. Packed suitable for such goods. Price-quality! I'm totally satisfied
Delivery well, very long (already otvyk), more than 3-3 months. Light smell of plastic is present, firewood was installed quickly. Although really large (and my hand is not small), but lies comfortably. Only turned on, all the buttons have not yet tried, but I think everything will be normal. The price is bomb, cost in 456r
Very good mouse. Already took a similar 5 years ago still works only the paint has climbed. So recommend.
Good product plastics are medium quality