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Easy returns and refunds
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Excellent charging! Everything works. Honor 10 charges fast charging without problems! Seller recommend.
They arrived in excellent condition, lack of proof.
Super
работает
It's okay! Come quickly!
Fast charging works well
Все хорошо
Everything works!
All OK
To St. Petersburg, charging arrived in 17 days. The parcel was tracked all over the road, and somewhere on the way was Companion with other orders. I checked the tester, everything works out and 9 and 12 volts (on the QC port), and at least 36 watts (there was no more load). It glows cool. Thank you!
Fast delivery, to such charging came from experience
Have a good
For these kopecks just a super charger. Connected immediately and radar and DVR and phone through fast charging
Everything is super
Szybka dostawa. Sprzęt działa jak należy
Excellent! Charges! Quality worthy. Let's see how much will work.
Super, recommend
best
Cool piece
Works ..
It came quickly. Thank you store. Check it out.
A good thing and looks qualitatively not sticky, there is no feeling that now it will crumble)) as it charges until it has tried, I hope it will not fail.
It came in 3 weeks in the collection package. Externally, the build quality is at altitude. At first I tried at home, from the charger, the voltage and the charge current jumped, the current constantly jumped on 0A and about <1 A, fast charging and did not have not have But then, after checking in the car, I realized that the goods are cool! Gives out stably 5.2 V, and the current ~ 1.2A (on my TLF), as well as when connecting the supporting fast charging device, the port is also not used. I hope to work for a long time, the store and I definitely recommend it! For a long time I did not include, I can not say anything bad about heating
The goods look quality, the description corresponds, did not check in the work