SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
До Воронежа 2 дня. Товар соответствует описанию. Рекомендую к приобретению.
For the price, I'd say this is a very good value for money. Fans provide some good airflow and have reduced temperatures on my laptop by a few degrees, would recommend considering thermals are often an issue with laptops so every little helps.
Notebook HP Pavilion gaming 2020. The stand cools it by 3-4 degrees in the load.
I am very satisfied the package arrived very quickly I thank the store very much, I recommend!
Excellent stand, cooling is good
Well cooling is about 7_8 degrees now holds about 80 degrees, for 17 inches my HP sat on this stand tight, but everything works, delivery 3 days at altitude!
Works fine, noise is not louder than the laptop. Like convenient
Paid 12.01 delivered 24.01, very long for delivery from Russia. And so everything works, it blows. Laptop 17 "satisfied, rose as a native
Ordered in 4.jan, recieved 21.jan in Europe item is bit loud when you turn on all vents on max
Very good store The product arrived in less than one Seine in chile Recommended
Excellent stand, came very quickly in Russia, about 4 days, at the point of issue, all OK) cool)
подставка классная, дует очень хорошо,с ней игровой ноут под нагрузкой почти такой же температуры как без нагрузки когда без неё. заказал 5 января, а 12 уже получил, доставка из Москвы. хотел без регулятора, но они были только из Китая, либо с красной подсветкой, нужен был именно с синей из России. как ранее писали при включении настройки сбиваются и каждый раз надо включать и регулировать. меня в принципе и на средней скорости устраивает, парит лишь каждый раз кнопку тыкать, у жены подставка с мех.управлением, раз включил, настроил и потом просто её втыкаешь и погнал, не надо ничего тыкать. это пожалуй единственное неудобство. мой ноут 17.3 встал идеально. корпус пластик, решетка металл, что очень хорошо, подставка легкая, по сравнению с подставкой жены полностью из металла, чувствую отнимет она у меня мою
Great item
Very good stand, sent quickly and came to honor more than a week. The mesh is metal, everything else is quite good plastic, ideal for both a 17.2 laptop, and smaller models. The product is satisfied and quite convenient, for carrying in a backpack or a laptop bag is too big, so be careful.
Very quickly delivered (days in five), the board itself-top
Shipping time because of covid-19. The support is very good, work very well, with 3 modes 1, 3 or 6 fans that arrefecem really and without making noise! Found surprising light. Raises the compute a angle great for work, even my computer that is quite high, it has a Tabs front support foot buttons. Front has a slot for cards but that gives the phone if the cover is not very thick. The computer has not overheat, which is great. Recommend.
Good, corresponds to the description, not much powerful but in principle enough, thanks) delivery fast, days 7
Super fast!!!! Ordered on Sunday, and on Tuesday the parcel delivered the courier straight to the apartment. While everything suits! Visibly cools. Three power modes 1900/2300/2600 rpm + three fan operating modes by quantity (3/4/6). If you want to adjust to your laptop, then take it with power adjustment. The difference in cost is not so great, but amenities are more!
Wszystko dokladnie tak jak w opisie. Szybka wysylka, juz po 6 dniach, paczka byla u mnie. Podstawka bardzo lekka, wentylatory dobrze chlodza. Jakosc wykonania jak za te pieniadze jest bardzo ok. Dziekuje bardzo i polecam!
Delivery 8 days since the order, the stand helped me very much reduced the temperature at times, now the maximum to 50 ° comes in the game, and so was 80-90, the coolers are quiet, the cold is straight good, I hope it will last a long time.
exelente producto valió la pena cada centavo llegó una semana antes y la verdad me llegó muy bien empaquetado sin ningún daño y todo muy intuitivo
Everything is fine. Works. Plastic is flimsy. For its price norms.
Good product. Works well and comes withe cable. Terrible of fast arrived.
Very happy. It came to Canary Islands very quickly. It's like in the description and comes very well packed. I recommend it!
The thing is good, the stop could have been slightly lower.