SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric is good quality and the color equal to the photo
Nice swimsuit!
On the parameters 88/73/98 came up size s. Since the swimsuit is on the strings. Sits well.
Same as the picture thank you long delivery but good anyway
As in the picture, just perfect.
Very Nice!! But take a size larger. Normally I wear size S/M and in this I had to take size L.
all in acc with picture, bright colors, super... sixe "L" - is under a big "?"- the breast seems to be "minus "0"
Swimsuit fire!! Sorry I'm too small) sewn qualitatively, color turquoise-bomb!!!
Wow, I want this all-ring)))
Swimsuit came in Voronezh for 10 days, the quality is good, there is no smell
Like in the picture. Normal
Very good quality, and fast delivery
Very cool swimsuit! I recommend to everyone!) sending and delivery fast (Ukraine, dnepropetrovskaya region, received a new mail) for the first time I really received a combined delivery from AliExpress (earlier with 4 parcels I received 1 and could not return the money). Here really got a swimsuit + went still my 2 order case. Swimsuit Super, corresponds to the size grid! Definitely worth your money.
All Super, brought chickens 'ir south door
Бомба!!! Как на картинке и супер быстро в Киев
All exactly as in the photo, dense material, reached Ukraine in 10 days free delivery, very satisfied)
Italian all
Top I recommend. Fast Delivery Thank you very much.
Cool, on my paraments 86 65 90 perfectly approached, came quickly
For such money, a gorgeous swimsuit
Fast shipping. Good material, soft, elastic. I'm happy, thank you to the store.
The color is good, very pleasant. Quality is better than expected. Recommend!
Good quality, color as in the picture, no imperfections it's very nice I arrive fast to Colombia less than 30 days.
Ordered the 02 January recieved 12 January ! Nice quality fast delivery. Thank you :)
Recommend. Swimsuit came of good quality, nowhere does nothing stick out, everything is neatly sewn. Looks like in the photo. The size approached perfectly (corresponds to the size table). In Nizhny Novgorod, the parcel came in 10 days! I ordered 02.01 took the parcel at the Post Office already 12.01. I am delighted