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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very pleased with the purchase, visually glows, only still did not understand how to change the backlight, the mouse is very sensitive) the mouse box was crumpled, but this is the fault of the Russian Post. And in general, everything suits. Keys are English, complete with stickers Anglo-Russian letters on the keys. The most important store is well done in that he packed very qualitatively. The keyboard is in a special winding, I do not know what to call it, but cool. Delivery is very pleased, less than a month 3 weeks to Buryatia.
Smart Keyboard
Good keyboard, fast delivery! thank you very much!
very good keyboard work perfectly but the mouse come broken by the delivery company and the store will send me a new one
Wow thank you very much good order and very fast shipping
Keyboard 10/10 The mouse leaves a lot to be desired but all is well
Perfect, no problem found and the product arrived really quick
My son is delighted he says it's going great.
I was very happy with the product
Too bad it was not indicated that the keyboard is not in multi color, only the orange color works and yet on the presentation video is the opposite pity
Keyboard in English, Russian alphabet on stickers.
Super!
Okay so, the keyboard arrived pretty quickly, 12 days overall. The package was nicely done with strong air bubble sheet, i've been using the keyboard since 3 days and it works great, the keys are firm yet easily to push fast, the only little problem is maybe the sound of the keyboard but it's not problematic if you play with a headset or something with active isolation like airpods or branded headset. What I like the most about it is the modularity of this one, I can change the key like I want and even had keys from others keyboards ! (I had to do it since in France we use different special characters that are not available on qwerty keyboards.) Overall the product is definitely worth his price and I'll be using it for a long time. (The review is only about the keyboard, not the mouse and be advise that the keyboard is qwerty only so if you need to convert it to azerty, it would be wise to have to have similar keys with the same connection than the one in pic 4).
Complete with a sticker of Russian-English layout
Amazing! Working great, very fast shippment.
замечательная клавиатура,сын доволен,доставка очень быстрая, спасибо!
Arrived quickly, the quality is good for the price and above all beautiful!!
The goods are sewn, I ordered a mechanical membrane came, the order was quickly ordered.
Fast shipping. Very well packed, it looks very good we'll have to try. The very attentive store
Perfect! Be careful by cons not in AZERTY! But hey not very serious!
Correct
The Russian keyboard will have to be pasted by itself. Stickers as a gift.)
Good quality given the price, arrived very fast, like the service.
Excellent service, very fast and very good material
All right, good product. It's just not Spanish keyboard, without the Ñ