SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality Good. Thx. and Fast Delivery. But one thing, you can't push the volume buttons easily.
Foarte calitativă husa. Recomand
The cover is cool until Mo went a month. I did not communicate with the store. I'll order other flowers.
Ordered 26.12.20-received 30.01.21 (Vladivostok).
Very beautiful color! pleasant to the touch. of the shortcomings-side buttons are hard pressed. Waited more than three weeks. purchase is happy)
Good covers, everything came up
Cool color, as in the picture (Photo Evening) To the touch is very pleasant, silky
The quality ia amazing and the color is exactly as seen on the photo ! Love it ❤
Oooochen cool! on S20 fe sat down like a glove. The color is slightly different from the claimed, but it does not spoil it at all. I am in love
It took just over a month to arrive. The quality of the housing is very good for the price you have, in stores you're worth 8 euros. The color is exactly like in the photos, a purple pulling blue and it's very soft to the touch. You can have screen protector and very well protect the rear area, camera, flash and sensor. It also has a slot where you can hang a key chain or fine ornament. I recommend!
In color, it is one in one as in the photo, gently pink, to the touch is very pleasant, the size approached perfectly at A50, all where you need to. The buttons are elastic, but they work perfectly. The phone looks neat in it. Delivery fast, 3 weeks. Packed All is well.
Delivery is very fast. The product corresponds to the description. Pleasant to the touch. Recommend
Заказом довольна. Отправили на следующий день. До Нижнего Новгорода шёл 14 дней. на Самсунг А51 подошёл хорошо. Рекомендую.
The cover came in 2 weeks in Ukraine. Very thin, pleasant to the touch, the buttons are pressed well
Fully corresponds to the description, odorless and damaged, color as in the picture
A good cover, I thought inside will be soft velvet but it's just a wide surface. The material is nice.
Delivery in 8 days to the Moscow region! It is very fast! The cover to the touch is very cool, sat down, like a poured, inside a soft lining, so that the back panel does not rub against it. I'm happy!
The cover is pleasant to the touch, it reached very quickly. Came in excellent condition, packing was good
The cover is beautiful, everything is fine. The color is a little different. thank you!
I loved it, it feels good quality, fits perfect and is super soft to the touch. Happy with the order
Perfecta, buena calidad
Everything came and very quickly! thank you very much to the store!))
I'm satisfied.
Not such a saturated color, and so very pleasant to the touch.
Very satisfied, the cover approached in size, delivery is less than 3 weeks. I recommend the store!!!!