SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This magnetic holder is incredible. Strongly recommend the product and the store.
Looks really good, not used yet
Packed perfectly. The goods to Sakhalin was tracked and went 42 days. Complete set. Magnet powerful. Looks nice. The coating on the magnet looks like rubber. Goods are quality. Recommend.
Magnet cool. Keeps it tight, nothing falls off. It looks neat and stylish in the car. But it's been a long time. Thank you store)
The magnetism is very strong. The metal parts are smoothly processed so that the phone is not damaged.
And all as in the description picture, free a little late, but the rest is fine
Упаковано гипер надежно!!! магнит сильный. все круто))))
Powerful magnet, my phone does not move no matter how bumpy the road is. Pretty quick shipping as well, thank you. I will buy another one soon as a backup.
happy yo see the mobile holder. it is a sper description. satisfied.
The items are in good quality and accurate in description, in a good packaging to protect the product and shipped fast as well. The product is so nice and I like it very much. Seller is highly recommended.
Packed just excellent. So not who did not pack! Order to Penza went 1 month. The magnet is strong, keeps well.
Many thanks to the store got everything very quickly the product corresponds to the description of magnets very strong strong goods I am very pleased with the seller
Order in the Nizhny Novgorod region was delivered for 54 days (long). Packed well, but with not a large defect-the magnetic surface has pollinated (in the photo it is visible).
All as described, the quality is good, the phone holds very well. The parcel came very quickly.
The order was received in due time. Packed for 5 +. The goods themselves are beyond praise. The magnet keeps very good and aesthetic look pleases the eye! To the store and the manufacturer thank you very much!!!
I love it, is extremely most useful, bought two units, regretted me not having bought more, buy more 3 equal, and already bought more round magnets 3 units also, other shopping other models, have magnets scattered is very useful to fix things, Has left my life more practical and organized! Can fix my smartphone and tablet in several home, even in the bathroom and near the bed and in my office table base! Thank you very much.
Already have a in my car, but is such a good product that recommended a friend my so this was the second! Very good product! Take super well cellphone and mine is a iPhone X! Recommend, was only worth taking very long but coming.
In 3 bags packed. The store with a conscience approaches his business
Packed the store in a soft substrate and 3 more пупырчатых envelopes put my order. Quality good magnet very strong advise
Very quickly to Spain, already pasted, the phone holds well, I recommend
I received it before the date set by the store. Very well packaged even too much packaging, but it is a good thing. Not yet tried the car. I will leave an additional opinion after fixing the product. juque here tt is good. I recommend the seller and the product.
Goods prishol. Well been packed. Very neat and reliably packed. I'm happy with the purchase. the description is all right. Thank you store. Recommend.
Top. Very well packaged (almost too... Three layers of plastic for not much).
The item never came but the store gave me a refund.
I received it today, it toke 27 days to arrive in Morocco, while the estimated time was 30 days to 50 days. The product is well packaged. The package includes a small wipe to clean the surface on which you are going to stick the magnetic bar. the magnetic bar sticks well on the dashboard of the car. Concerning the metal plates, I haven't glued it to the phone yet. And I don't plan to glue it, just put it between the phone and its silicone cover, and it holds well. Otherwise, I found two yellow plastic things with shape of the metal plates, but I don't know what I'm supposed to do with them. But I think that sometimes the metal plate decrease the intensity of the mobile network.