SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks cool, let's see how it works. Shipping fast.
IPhone SE charges, no 6KU. Purchase satisfied
It is the best product Delivery also came quickly I can recommend this product around
Pirkau 2 vnt, pardavėjas už atsiuntimą paėmė atskirai, nors buvo supakuota 1 pakuotėje
Everything works. Super. Fast charges.
Нормально заряжает айфон 11, по скорости не сравнивал, но удобнее, чем со шнурами. Светит не ярко, глазам не мешает, только чтобы в темноте можно было найти.
IPhone charges! Lighting fire of course and smooth) came quickly! Miniature)
в Московскую область посылка пришла за месяц, в общей посылке. брал на подарок, с купоном вышло дёшево. не проверял.
The goods came whole, everything works, Samsung S7 charges perfectly. Beautiful illumination, then what I wanted. Seller recommend.
very accurate in detail, it works well and arrived in good condition
Very laconic design. IPhone charges without problems. I would also like to remove the backlight and norms (at night it is very difficult)
Charging is good but charges long. But in this I myself did not look at that she 10W it is necessary to take 20W and so everything is super.
Excellent Product charm me both size and materials you see it is of quality
Packed is not bad, charges-and excellent)) externally-very not ashamed quality, not obtrusive illumination-indication on the contour of the stand. In Kiev, the parcel arrived in three weeks
Good charging, you can take it. To Samsung Galaxy C10 is suitable. Delivery was fast!
Everything is great! The parcel came in 3 weeks, it works! The cord in the kit does not go, but it's not a problem)
Buy 2, quick and it works great. It didn't take long to get here. I bought them in pretty white, they wear the ring in blue color that is attenuated when loading, it gets green loaded and when you remove the tel it goes off.
Shvidka delivery, charging приїхала the reception and non-Post, on the look of good quality yakoti, in robot Poki is not necessary
Excellent quality of performance, very thin, in a circle burns blue, when there is a charge, the numbers are nothing to believe, but I hope it's okay. The brand has already perfectly recommended itself, I take constantly cable, charging and paveibank. Delivery by new mail 3 weeks. Recommend
Everything came safe and sound. The charge goes well. Very convenient.
The goods went a month and a half. the packing is fine, not damaged.
Product friendly shvidko, all pratsiu, I recommend!
After a month it came, it charges, everything as in the photo, compactly, beautifully, the smell was not big, connector Type C, only the box came crumpled, but the contents are intact
Excellent quality, thank you guys
Normally, charges both iPhone and Samsung. But for a very long time. In about 4 hours, when the native fast charge Charges in 1 hour. IPhone generally charges for a long time. It lies just in case, if suddenly the charging breaks or another forszhor, once it saved me already. I came in a month.