SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
10/10. Exactamente igual que en la foto, muy buena calidad.
Nice case. The quality is excellent.
Delivery fast
Description corresponds, the quality is not bad, the only thing that did not like-the buttons are very tight
The cover came up perfectly, ordered on the iPhone XR, soft, pleasant to the touch. The order came in 10 days.
I liked the cover!
Not bad quality, the color is slightly different, in reality it more goes in blue colors, but also norms.
Cover made well worth cured in the details for the price! Arrived in less than two weeks
A good cover, the color is saturated, the material is pleasant, does not slip out of the hands. Camera counting the ledge on the back of the cover does not touch the surfaces and does not scratch
Отличный чехол,сидит нормально.
The goods have reached, the store Thank you.
Everything is fine! Fast shipping!!!
Came very quickly literally a little less than a month, to the touch pleasant, there are no minuses.
Received quickly, but the minus does not act sides above the display. No Apple logo.
¡ME ENCANTA! Es más bonita en persona que en foto, envío súper rápido, lo recomiendo al 100%.
Quality cover. I sat perfectly. All buttons and connectors are available. Cameras are well protected.
The cover came in 2 weeks, excellent quality
Cool cover, very nice color, corresponds to the full description! Recommend!
A good cover, sat perfectly. Inside is soft, and the main material is soft rubber. The buttons are pressed well
Excellent covers came very quickly, on the phone sit perfectly, pleasant to the touch, well protect the phone itself and the camera, I recommend the store and the store itself, thank you
The cover came without damage. In the country of destination came quickly
Everything good
Cool! Color fire, came quickly, given Ng
Quality is very even nothing. All cutouts perfectly match. The camera is protected. Well, the price, of course, you understand. So the store Thank you very much!!! P.S. In color, well, almost hit. The cover is very bright!
Normal. Nice touch. The color is slightly lighter than in the picture