SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping very fast. The color is strong red, lighter than in the photo. The fabric is very good. I ordered size S and it goes perfect for me (I have 38-40 in Spain). The only thing that the braga is very finite, for Brazilian hair removal, it doesn't cover almost anything, it has to be taken into account.
Excellent quality and real sizes.
Ok
Quite small chest size, otherwise excellent quality. Maybe the color is a lighter movie than the picture.
In St. Petersburg came in 10 days. Size L approached the parameters 92/70/102
To be size S a little long the bottom and narrow the top
This piece is perfect!! I’ve ordered an S, I’m 1.65m and it fits very well! The deliver was very fast to Portugal and arrived in excellent conditon. I’ll order more colorss, love it!
O biquíni é super lindo, as cores são bem vivas e é exatamente como na foto. A entrega foi super rápida pra Florianópolis, não deu nem 20 dias. O único problema é que os tamanhos de calcinha e top não são compatíveis. Comprei M (normalmente meu tamanho) e a calcinha ficou super linda, o top ficou apertando os seios. Ele não tem regulagem naa costas.
Nice ones!
Buy an S and it was too small haha But overall nice and good quality
Love It, amazing quality amazing color fast delivery everything is just perfect
This is a super swimsuit, it costs even more than its money, I'm very happy)
Costume arrived quickly but it is on me too small. For those with larger breasts recommend take knowledge than M
Good stuff, but the top part is Very small
thick good quality holds in place only issue is the bottom half is very small but i find it fits better to wear the pants backwards.
Bonito, cogí mal la talla y me devolvieron el dinero sin problemas
The product came well packaged after 2 weeks. I like how straight the seams are and overal the quality is quite good. The color is a little bit lighter (pinker?) than the photo, but it still has that nudish tone and is beautiful. Also my phones camera sucks so sorry for the shit quality pics. The top is a little tight on the back which gives you a push up effect but its still a pity you cant adjust the width there. (my measurements are 90-70-100) and the bottom as size M fits perfect!
Arrived fast. Material quality. Loved!
Great, I received it ultra fast The size and ok
Reçu en 10j, le maillot de bain est magique,même couleur que sur la photo.
Well, here's the time of recall came. Swimsuit came, but the size of M is on the child without a chest Matter and quality of tailoring are good. And now about free return-in order to send back convenient, but here's getting money forever. Not the first time I send back and every time the store pretend I didn't send anything, I send the violins, but always the dispute increases and Ali makes a decision, usually positive in this case, but then another chip begins-crushing the amount, it comes in parts and you can not understand, You were deceived or you should just wait... Thinking that I was heated with money, but then the remains came all the same. In general, if the girls of the subtile constitution without a breast then I recommend.
The top does not form very well, the bottom perfect
The bikini is beautiful, it's just like in the picture, the only thing that the top is too tight to the chest (I ordered size S and I have an 85 chest chest) otherwise great
On a small chest sat normally, but still grabs
Very Nice, Good Quality. The bottoms do not cover much, be ready for that. But, great bikini.