SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery made in 2 days via Amazon
Jamiel.
Excellent product and this is the second time I deal with the store very excellent
I recommend it 100x100 I arrive super fast and I'm delighted with the.
Fast shipping. Well packed. Not heavy, strong. Well cleans. I liked it very much.
Very beautiful and has five levels of weak to stronger There are various heads to clean the teeth
The device is great and I recommend it and recommend this store reliable and fast shipping only two weeks and payment upon receipt
جميله وقويه جدا وفيها اكثر من مستوى وسعه الماء كبيره
The product corresponds to the description. For carrier braces-an excellent assistant. You can adjust the speed of water supply. The charge is enough for a long time. But if you do not wear braces-useless thing. Brushes enough
highly recommended.
Very beautiful and contains five forms of cleaning in addition to a brush and there is a cloth bag and six modes to push water and shipping was fast via the property on direct because my total purchases are more than $9
Good and pushing the water is very strong, I did not try others so I can not judge that it is excellent or not
الجهاز يجنن بديل الخيط بس افضل من الخيط تعبون قليل غسول فم والباقي مويه يجي ب5 رؤوس للاسنان واللسان والتقويم وفرشاة عاديه، ضروري يكون عند الجميع، وصلني خلال اسبوعين، انا من الرياض
Impressive fast delivery! Is the second one I buy ! Thank you ...
سرعة الشحن، تغليف جيد، البطارية تعيش طويلا بدون شحن انصح بالتعامل مع البائع.. تم ارسال جميع الملحقات تماما كما وصف
Lots of power, this perfect
Very nice.
item arrived precharged, this is the first time I use a water flosser. the teeth and mouth feels comfortable and clean afterwards. water reservoir finishes fast in high mode, but the end result is good. it needs some practice before use. sprays around if you forget to stop before you remove it from your teeth. it did not cause any pain or discomfort at the highest setting. I am happy so far.
Very cool and high-quality device. I came to the door in 8 days. The Courier presented it personally.
Beautiful Wiji with five Ross to clean and recommend it
The device is very excellent and the water is paid in many degrees from weak to strong and serious and chose what suits you
A very excellent device the power of payment has how many levels initially worked on the least strength and the result is imagination such as visiting a dentist
Надежная упаковка сохранила товар в целостности. Пользоваться удобно. Товаром удовлетворен
Really amazingly powerfull, excellent quality, very good product, recommended. And delivered in just 5 days !
All super fast, well packing and all the product itself, just need to prove it, I'll ask again for sure