SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool swimsuit! fast delivery!
Swimsuit is beautiful, the material is dense, but it does not look like s, more M or L, panties are large, barely on me hold, and the top is excellent. Delivery fast
Everything is super! Delivery fast! Quality is excellent
It has been delayed 3 days but it has been worth it, the quality is excellent and the size is equal to mine, I ordered M and the chest fits perfectly, I recommend 100%
Like it
The size corresponds to ours, neither malomerka. Swimsuit without defects) take the size in size
Stamping is not the cutest but not very bad quality
Swimsuit sooo good quality, excellent! In the store, this would cost 3 k for sure. But I was big but not so scared
Very beautiful swimwear, came in two weeks to the Republic of Komi. The quality is very good, everything is sewn, the threads do not stick out, the material is dense. I really liked ordered two different swimwear, came together
Доставка до Воронежа 20 дней. Ткань приятная, все аккуратно сшито, кроме одной бретельки, это расстроило (фото 5). Лямки регулируются по длине, застежки нет; переднее кольцо цвета розовое золото, остальная фурнитура-серебро. Чашки без пуш-апа, съемные. На большой груди будет лучше смотреться) у меня объем 75B, к середине грудь сдвинуть можно, но сбоку если посмотреть, все прям прижато( В целом покупкой довольна
Came in two weeks. Quality is good.
Все хорошо,единственный минус в том, что трусы слишком большие на талии. А так продавец отличный! Отправил в тот же день, пришёл за 2 недели! Всем советую, но обращайте внимание на размерную сетку. :3
Купальники супер,на ог 88,от66,об92 заказала s
Awesome. Really mean. Size in size. Take will not regret,
С завязками пришлось поиграть, чтобы выглядело лучше, но качество супер
I liked it Quality is good
Delivery month, but XL if it was, then in general the price b it was not, L all the same on the hips 108 v steep tension, and the bodice has no strings and on my small 1-2 size I barely pulled
Swimsuit came quickly, in the 19th region for a week and a half On parameters: height 173, weight 60, OG 89, OT 67, OB 98, size s sat perfectly. The product is sewn well, the threads do not stick out anywhere, the color is like in the picture. The bodice is adjustable in the straps, the material does not stretch much, but the melting does not tighten, do not rub. Very beautiful swimsuit, I recommend
Wear 42 in Brasil, was comfortable, buying the L. The picture was not so beautiful, but personally is too beautiful
It's beautiful on, the material is perfect I liked it very much
Delivery is very fast. Swimsuit is good, up came perfectly, the bottom is a little too big
описание соответствует, размер тютелька в тютельку. без постороннего запаха, к покупке рекомендую. на девочках с грудью (в отличии от меня) будет смотреться аппетитнее.
Just awesome! Chic. Quality is good. The model is very beautiful sat perfectly))) my insts and a selection with Ali in the profile @ tanysha_malinka
Piekny, polecam. Paczka doszła w niecałe 2 tygodnie.
Beautiful swimsuit! I had to take probably 1 size smaller .. But in prizip and so beautiful)