SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://citizenmestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super
Отличный товар, все работает, крепко держится, приятная синяя подсветка, iPhone 11 держит, заряжает. Продавцу спасибо!
It has arrived in record time, but I need to test it to see if it's good
It was well within week I have him
Everything works well. But for Samsung Note 10 Plus is a little too small, I had to Generation). And so everything is fine. Recommend.
very good locking system to the aircon vent. very stable driving around. size is just nice for my samsung note 9 with casing. any bigger phone might have problem putting in place. fast shipping.
Great quality. Don't move at all. The phone is well maintained. The phone restraint system is very convenient. And load correctly with a lambda cigarette lighter charger.
충정잘된다 아래쪽 갈고리 같은게 터치부분 살짝가린다 제품충전이안대어서 질문하니 알려주웠다 아래갈고리를 아래로 잡아당기면 된다 4단계가 있는듯 배송도빠름 거치대는만족한다. 폰무게로 잡아주는거라서 빠르면서도 불편하다.
The quality is good, the delivery is fast, I recommend the producer.
Fast shipping light packaging in a bubble envelope the box was damaged on arrival without damage for the product Product conforms to the description the fixing is perfect top
To see on the weather but works well for charging with iPhone X and stable air fixing with A Dacia Duster of 2015.
Very cool thing! I took it for a gift, but I left it to myself, although in the car there is a regular wireless charging (but uncomfortable there). Got to perm mega quickly, did not even expect. Thank you! Rarely write such reviews, or rather the first time)))
Качество на высшем уровне! Смотрится дорого рекомендую!
Suitable for Samsung Note 20 Ultra, but the case has to be removed
Great holder. I love the design, it holds the phone firmly. Can be adjusted so the coil in in the right place to charge. Am use in iPhone 8 and it works. Will try with iPhone 12 and write another review in a couple weeks. Unfortunately our air vent has vertical blades, but it's still firmly attached.
Fast shipping and parce that everything is good and good quality
Just great, I have not tested it yet but I validate
Produit au top, recharge 1% de batterie toute les 1min30 sur mon S10
The product arrived in the Netherlands in 13 days. Fast Delivery (shipping) Quality product I recommend the store Everything is very good, thank you everyone⭐⭐⭐⭐⭐
Very well works with samsung s 7 galaxy edge and samsung s8 with silicone case
Выглядит прилично крепкий ! Доставка до Москвы очень быстрая получил в магазе 5 .
Bardzo dobra rzecz, przemyślana konstrukcja i mocowanie z blokadą. Po podłączeniu do ładowarki QC3 ładuje zgodnie z deklarowanymi parametrami. Sprawdzone na iPhone 11. Przyjechał w pełnym komercyjnym opakowaniu (pudełko, blister, instrukcja). Dziekuje
comme sur la photo très bien je suis contente mais juste je peut pas charger le téléphone avec car jai pas la prise dans ma voiture
Fast delivery to Moscow. In the kit there is no USB charging in the cigarette lighter, you will have to buy separately. Wireless charging works, iPhone 11 in the case is placed, all places of contact are rubberized. In the car has not yet installed, well, you need to see how long it will last.
It came to Moscow very quickly